AI Impact Index20 / 100
AI job losses in Customer support
Based on each industry's share of verified job losses and how often companies named AI directly. How the Impact Index works →
Contact centres and tier-1 service teams, the roles most directly replaced by AI chat and voice agents.
Cumulative jobs cut · Customer support
Top companies
Tracked events
| Date | Company | Attribution | Jobs cut |
|---|---|---|---|
| Jul 22, 2026 | Uber | Explicit | n/d |
| Sep 2, 2025 | Salesforce | Explicit | 4,000 |
| Apr 1, 2025 | Zomato (Eternal) | Reported | 600 |
Roles in this industry
- Data entry clerksCut Risk 88One of the most exposed occupations: high-volume keying and transcription are the exact tasks AI removes first.
- Customer support agentsCut Risk 84The most exposed occupation Cutby.AI tracks: verified losses across many companies, mostly tier-1 support replaced by AI chat and voice agents.
The Weekly Cut
Every Monday: who was cut by AI, who walked it back, and what it means. 5-minute read.