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Customer support

Zomato (Eternal) AI layoffs

Cumulative jobs cut · Zomato (Eternal)

Timeline

Apr 1, 2025−600 cut
ReportedCustomer support · IN
Nearly 600 customer support associates (ZAAP program) let go about a month after Zomato launched its AI customer-support platform Nugget; company issued no official comment.
Business Standard reporting: the dismissals are 'happening due to higher usage of artificial intelligence (AI) in customer services' following the launch of Nugget, 'an artificial intelligence-powered customer support platform'; Zomato 'has not yet issued any comment.'
Sources:
- Business Standard: Food delivery platform Zomato sacks nearly 600 customer support employees
- Yahoo Finance / Verdict: Zomato cuts 600 customer support jobs amid AI adoption

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