Uber: AI-ontslagen

Tijdlijn

1. 22 jul 2026Aantal onbekend
   ExplicietKlantenservice · USLink kopiëren

   10% of the global customer service (community operations) team cut, with remaining staff called back to office; first time Uber tied layoffs directly to an AI efficiency drive. Absolute headcount undisclosed, hence jobsCut recorded as 0 - treat percentage as the announced figure.

   Uber spokesperson: cuts made 'to simplify operations, strengthen in-person collaboration and continue to embrace AI'; VP Megha Yethadka memo: 'we need an effective organisation to layer AI on.'

   Bronnen:

   • Bloomberg: Uber Cuts 10% of Customer Service Jobs, Citing 'Embrace' of AI
   • Engadget: Uber lays off 10 percent of its customer service team in favor of using AI

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